Skadi Bloom Shea Body Butter

Shipping and Delivery Policy for Shea Butter Products from "Skady Bloom"

At Skadi Bloom, we strive to provide a smooth and fast shopping experience for our valued customers. Below is our shipping and delivery policy for our products:

Preparation time:

We process all orders within one business day from the date of order confirmation.

Orders are shipped within a maximum of two business days from the date of order confirmation.

Shipping Options:

We currently offer standard shipping on all orders.

In the future, we are looking to provide faster shipping options to meet your needs.

Delivery areas:

We currently ship to all governorates of Egypt.

We are working on expanding the delivery range to include other countries soon.

Shipping fees:

Shipping fees are calculated based on the order's governorate.

The shipping cost will be clearly displayed during the checkout process before you confirm your order.

We may offer special offers including free shipping from time to time. Follow our website and social media pages to learn more.

Track order:

Once your order has shipped, we will send you an email with your shipment tracking number.

You can use this tracking number to track the status of your order through the shipping company's website.

Delivery time:

Delivery time depends on the region and shipping address.

We estimate the delivery time for standard shipping service at two business days within Cairo and Alexandria governorates and four business days for other governorates.

Please note that this time is an estimate and may be affected by factors beyond our control such as weather conditions or delays by the shipping company.

Receiving:

Please ensure the shipping address and contact number entered during the purchase process are accurate.

A shipping company representative will contact you prior to delivery to confirm the delivery time.

If you are not at the specified address, a shipping company representative will try to contact you to arrange another delivery date.

Additional charges may apply if delivery is retried more than once.

Damage or loss:

If you receive your order damaged, please contact our customer service within 24 hours of receiving the order. We will provide the necessary assistance to resolve the issue.

If your order is lost during shipping, please contact us and we will investigate the matter with the shipping company and work to find a suitable solution.

Contact us:

For any inquiries regarding shipping and delivery policy, please contact our customer service via:

Skadibloom@gmail.com

Skadi Bloom is committed to providing the best shipping and delivery service to its customers. We always strive to improve our services and meet your expectations.

Skadi Bloom Return and Refund Policy

At Skadi Bloom, we care about the satisfaction of our valued customers and strive to provide high-quality products. However, we realize that circumstances may arise that require returning products. Therefore, we have established a clear and fair return and refund policy to ensure a satisfactory shopping experience.

Return Terms:

Duration: You have the right to return any product purchased from "Skady Bloom" within 14 days from the date of receiving the order.

Product Condition: The product to be returned must be in its original condition, unused, unopened, and in its original packaging with all tags and labels.

Proof of Purchase: The original purchase receipt or proof of purchase must be included with the returned product.

Non-returnable products: Products that have been opened or used cannot be returned for health and safety reasons. We also do not accept returns on products purchased as part of clearance or final sales.

Return Procedures:

Contact Us: Please contact our customer service via email [skadibloom@gmail.com] to request a return. Please include your order number and reason for return.

Return Request Approval: Our Customer Service team will review your request and contact you as soon as possible to inform you that your return request has been approved and provide you with further instructions.

Product Return: After your return request has been approved, please return the product to the address we will provide you. The customer will bear the shipping costs of the returned product, unless the reason for the return is due to an error on the part of "Skady Bloom" (such as receiving a damaged or different product than ordered).

Product Inspection: Upon receipt of the returned product, our team will inspect it to ensure that it meets the return requirements.

Refund:

Refund Approval: If the product meets the return conditions, we will approve the refund request and notify you of this.

Refund Method: The amount paid will be refunded using the same original payment method.

Refund Period: The refund will be processed within [e.g. 7-10 business days] from the date of approval of the refund request.

Refund: The full amount paid for the product will be refunded, excluding the original shipping costs (unless the reason for the return is due to an error on the part of Skadi Bloom).

Exceptions:

Damaged or Wrong Products: If you receive a damaged or different product than your order, please contact our customer service within 24 hours of receiving your order. We will bear the shipping cost of returning the product and will replace it with a new one or refund your full amount, including shipping costs.

Contact us:

For any inquiries regarding our return and refund policy, please contact our customer service via:

skadibloom@gmail.com

Skadi Bloom strives to provide the best service to its customers. We hope that our return and refund policy is clear and satisfactory. Thank you for choosing Skadi Bloom!